Huge openings For Customer support Non Voice Chat
Position: Customer Support Associate – International Non Voice Process
Company Overview: Intouch CX Family is a leading Global Customer Care and Technology Company with a track record of over 20 years. With a workforce of 18,000 employees spread across various campuses worldwide, we are committed to delivering exceptional customer experiences for the most innovative brands globally.
Job Summary: We are seeking self-motivated individuals with outstanding customer service and sales skills to join our team as Customer Support Associates. In this role, you will be responsible for providing multi-level assistance to customers through chat, diagnosing issues, and ensuring the best possible solutions to achieve customer satisfaction.
Roles and Responsibilities:
- Engage with customers through chat and handle their queries and concerns from start to finish.
- Generate leads and assist in determining pricing schedules for promotions and negotiations.
- Upsell and cross-sell products or services to customers.
- Demonstrate an exceptional commitment to resolving customer issues and ensuring their satisfaction.
- Build strong rapport with customers and promptly address and resolve their concerns.
- Manage customer expectations by providing estimated response times.
- Collaborate effectively with team members to achieve common goals.
- Educational Qualification: Graduate
- Experience: Open to candidates with any experience level
- Compensation: CTC ranging from 3L to 4L with the potential for huge incentives
- Work Schedule: 5 days a week with 2 days off
- Additional Benefits: Free two-way cab facility for commuting
- Interview Process: Two rounds of interviews
Address: 4th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Madhapur, HITEC City, Hyderabad, Telangana 500081
If you are enthusiastic about delivering exceptional customer experiences and possess the required qualifications, we encourage you to call our HR Recruiter, Deepak, at 8147091038 to schedule your interview. Immediate joiners are preferred, and we look forward to welcoming dynamic individuals to the Intouch CX Family.