EY company Recruitment for Customer Service Executive – Hyderabad ,
We are currently seeking individuals to fill Customer Support roles within a Leading Bank. As a Customer Service Representative, your primary focus will be to assist customers, partners and stakeholders in addressing their queries and concerns while also acting as a brand ambassador for the company.
The ideal candidate will have excellent communication skills in both English and Hindi, with a minimum of 0 to 3 years of experience in customer service. A graduate or post-graduate degree is preferred, along with proven skills in handling customers tactfully through various modes of communication, such as email, telephone and chat.
Other key qualifications include strong writing skills, with experience in blogging and/or editing, as well as a familiarity with a variety of technology systems and social media platforms. The candidate must also possess a calm personality to handle escalations and irritable customers, and excel in people and relationship management.
As a Customer Support Representative, your responsibilities will include providing exceptional customer service, promoting customer-centricity within the organization, and engaging customers to facilitate organic growth. You will also take ownership of customer issues and follow through to resolution, develop service procedures, policies and standards, and analyze MIS to enhance productivity.
Additionally, you will recruit, mentor and develop customer service resources and maintain an orderly workflow according to priorities. You will also adhere to and manage the approved budget, control resources and utilize assets to achieve qualitative and quantitative targets, and monitor social media sites while actively participating in discussions across communities, social networks and blogs.
Your ultimate goal will be to enhance service quality and the level of customer focus in the organization, while managing employee morale and engagement levels to provide the best-in-class service to increase customer satisfaction, loyalty and retention. You will also liaise with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively, and work towards improving the brand image on complaints and grievance handling mechanisms.
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