infosys Latest Recruitment 2023 Apply Online
Company Name : Infosys
Application mode : Online Mode
Application fee : Nil
Job role : Process Executive
Total vacancies : Not mentioned
Application closing date : Apply As soon as possible
Educational Qualifications: Any Degree
Job Location: Bangalore/Hyderabad
Salary Per Month: ₹28,000/-
Fresher / Experienced : Both Can Apply
• Provide L1 technical support for the Service Desk, both via voice and chat channels, for JL2A and JL3A clients (NO 2B).
• Support European clients located in Bellandur, Bangalore, with Workforce Optimization (WFO) and Workforce Management (WF) services.
• Follow a 24/7 weekly shift roster, handling international calls and ensuring exceptional customer service.
• Troubleshoot various issues, including but not limited to VPN connectivity, Blue Screen of Death (BSOD) errors, BitLocker encryption, MS Teams, password resets, Active Directory, printer problems, Outlook and webmail configurations, add-ins, PST and DST management, BIOS settings, and driver installations.
• Familiarity with using the Ping command to diagnose network connectivity issues.
• Understand the distinction between service requests and incidents, and appropriately handle each type of ticket. • Knowledgeable about SLAs (Service Level Agreements) and various metrics associated with service delivery.
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