IntouchCX Immediate Hiring For International Chat Support | free jobs information

IntouchCX Immediate Hiring For International Chat Support

Job Title: Customer Service Representative (Chat / Email)
– Provide excellent customer service through web-chat and email communication tools
– Solve questions and complaints related to order status, inventory, and billing
– Handle inquiries in accordance with quality and performance standards
– Identify and escalate priority emails to appropriate channels
– Resolve customer complaints professionally and according to guidelines
– Accurately document customer transactions in the appropriate systems
– Coordinate with co-workers, lead persons, and other departments as needed
– Actively listen to customers and demonstrate empathy and patience
– Provide information to clients and record actions taken in the system
– Ensure compliance with policies and procedures for all customer contacts
– Maintain comprehensive knowledge of systems and processes
– Attend team meetings and training sessions as required
– Perform other assigned duties
– Fundamental understanding of eCommerce websites
– Above average verbal and written communication skills
– Ability to listen attentively and tailor responses to customer needs
– Ability to work in a fast-paced and changing environment
– Strong organizational skills and attention to detail
– Proficiency in operating phone systems and personal computers
– Adherence to organizational policies and procedures
– Flexibility to work various shifts including weekends and holidays
– Basic mathematical skills
– Successful completion of a background check, if required
– Ability to effectively interact with employees at all levels and people from diverse backgrounds
Education / Experience Requirements
– Education: Any Graduate or Undergraduate can apply
– Experience: 0 to 5 years in the call center industry, preferably in Chat/Email Operations
Perks and Benefits
– 5-day workweek with 2 rotational week-offs
– Two-way cabs for home pickup and drop
– Attractive incentives
Contact Information
– Contact Person: Siva Changalwala
– Phone: 7981422357 (Call or WhatsApp)
– Email:
– Address: Maximus Towers 2A, MindSpace, Hyderabad, Telangana, India 500081
– Company: 24-7 Intouch

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