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Job Description: International Chat Process for Sales & Customer Support

Greetings from Intouch CX!

Overview: We are currently hiring for the International Chat Process for Sales & Customer Support. This position requires working from the office with immediate joiners preferred. The office locations are in Hitech City & Kokapet, limited to areas within a 30km radius from the office. Candidates must be located in Hyderabad.

Work Environment:

  • Work From Office.
  • Two-way Cab provided.

Note: Candidates who have attended an interview in the last 60 days will not be eligible to apply.

Roles & Responsibilities:

  • Voice Support: Provide support through voice communication.
  • Sales and Customer Support: Carry out sales or customer support tasks.
  • Complaint Resolution: Respond to customer complaints professionally and attempt to resolve them successfully following established guidelines.
  • Previous Experience: Previous relevant experience is preferred.
  • Rapport Building: Ability to build rapport with customers.
  • Objection Handling: Ability to overcome objections and solicit business.

Key Skills:

  • E-commerce Understanding: Preferred candidates with an understanding of eCommerce websites.
  • Product Knowledge: Knowledge of mobile/computing products.
  • Sales Experience: Any sales experience is preferable.
  • Communication Skills: Effective written communication skills and comprehension skills.
  • Typing Speed: Excellent typing speed of at least 30 wpm.
  • Interpersonal Skills: Excellent interpersonal and intrapersonal skills, with a focus on teamwork.

Eligibility Criteria:

  • Graduation Not Required (No UG backlogs & Not pursuing any regular studies).
  • Minimum of 6 months work experience in an International Voice Process.
  • Minimum understanding of Customer Service.
  • Immediate joiners are preferred.
  • Willingness to work in Night Shifts/ Late Night Shifts.
  • Flexible with Work From Office only.

Contact Information: If interested, please share your resume to bairi.yadav@intouchcx.com or reach out via WhatsApp at 8106721409.

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