Tide is hiring for Customer Support Plus Associate | free Jobs Information

Tide is hiring for Customer Support Plus Associate | free Jobs Information

As a Customer Support Plus Associate at Tide and part of the Plus/Pro Accounts team, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.

As a Customer Support Plus Associate you’ll be:

With the role being in direct contact with our members, you will:

  • Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
  • Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
  • Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
  • Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
  • 12th Pass Can Apply 

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

Apply Online 

 

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