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Treebo is Hiring for Customer Success Executive Role

Treebo is a hospitality company that operates a chain of budget hotels across India. The company has been growing rapidly, and as a result, they are looking to hire Customer Success Executives for their customer support team. In this blog post, we will discuss the role of a Customer Success Executive at Treebo.

Responsibilities:

As a Customer Success Executive, your primary responsibility is to provide exceptional customer service to Treebo customers. This includes responding to customer queries, resolving complaints, and addressing customer concerns. You will be responsible for ensuring that customers have a positive experience with Treebo and are satisfied with the services provided.

In addition to providing customer service, you will also be responsible for:

  1. Up-selling and Cross-selling: You will be expected to offer additional services to customers and persuade them to upgrade their bookings.
  2. Retention: You will be responsible for ensuring that customers continue to book with Treebo and retain their loyalty.
  3. Feedback: You will be expected to collect feedback from customers and provide insights to the Treebo management team.

Requirements:

To be successful in this role, you should have:

  1. Excellent communication skills: You should be able to communicate clearly and effectively with customers.
  2. Customer-oriented approach: You should be able to put the customer first and understand their needs and expectations.
  3. Sales skills: You should be able to persuade customers to upgrade their bookings and offer additional services.
  4. Attention to detail: You should be detail-oriented and able to provide accurate information to customers.
  5. Problem-solving skills: You should be able to identify and resolve customer issues in a timely and efficient manner.

Qualifications:

To be eligible for this role, you should have:

  1. A Bachelor’s degree in any field.
  2. 0-2 years of experience in a customer-facing role.
  3. Good knowledge of customer service principles and practices.
  4. Proficiency in English and a regional language.

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