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Wipro is hiring for System Engineer Role

Job Role: System Engineer Location: Hyderabad

JOB DESCRIPTION:

We are seeking a talented System Engineer to join our team in Hyderabad. As a System Engineer, you will be responsible for troubleshooting incidents and problems reported by users on a day-to-day basis. Your role will involve providing timely updates in the ticket logging tool and resolving various technical issues related to desktops, laptops, software, and peripherals.

Key Responsibilities:

  • Troubleshoot desktop and laptop operating system issues.
  • Perform installation, re-installation, configuration, and troubleshooting of systems, printers, and scanners.
  • Install, configure, and troubleshoot software and applications.
  • Set up and troubleshoot email clients.
  • Install antivirus software and ensure virus definition auto-updates on desktops and laptops.
  • Install approved patches on desktops and laptops that have failed automatic updates.
  • Remove viruses from desktops and laptops.
  • Handle IMACs (Install, Move, Add, and Change) within pre-approved and low-impact parameters.
  • Perform OS builds from approved images.
  • Utilize problem-solving skills for Wipro, IBM, HP, Dell, and other vendor laptop/desktop hardware.
  • Analyze and diagnose technical problems promptly.
  • Determine and resolve problems within SLAs (Service Level Agreements).
  • Collaborate with local and global teams.
  • Demonstrate proactive and clear communication skills.
  • Possess knowledge of quality standards and processes.

Education Required:

  • Graduate

Required Skills:

  • Proficient in client communication skills.
  • Willingness to work shifts as per project requirements.
  • Ability to set up desktops and phones for projects.
  • Focus on reducing repetitive calls.

Salary: 4.2 LPA

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